It's said that a picture is worth a thousand words, and quite frequently, testers attach screenshots to their bug reports to illustrate a particular issue. While this can provide additional information that's helpful to a developer, I've noticed a lot of people lately who just log screenshots as bugs, with no steps to reproduce. For example, I recently received an email saying "The tool doesn't work - see attached" The attached bitmap showed the application with a blank screen; there were no error messages, no data, nothing that told me what didn't work, nothing that told me how it had gotten into this state. The back-and-forth email chain that ensued could've been avoided completely if the person had given me the steps they were performing and what they were trying to achieve.
To encourage people to provide more information in their bug reports, try this at your next team meeting. Say "My car wouldn't start this morning. Why?" Before anyone can answer, quickly add "Oh, and here's a screenshot of it" and have a photo of your car. Hopefully this drives the point home.
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